• Web Accessibility

We want everyone who visits the Pollo Tropical website to feel welcome and find the experience rewarding.


Pollo Tropical is continuously taking steps to improve our website and online access for all customers. Fiesta Restaurant Group International (FRGI), our parent company, is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.

We have set high standards for web accessibility and constantly strive to ensure we’re in compliance with all laws and guidelines. Our team is dedicated to making all of our online experiences the best they can be, and we collaborate with advocacy groups, industry partners and vendors to identify areas that need improvement.


We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines. We’re working hard to achieve our goal of Level AA accessibility, but we realize there are some areas that still need improving.


We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime, if you enjoyed using the pollotropical.com, or if you had trouble with any part of it, please get in touch. We’d like to hear from you in any of the following ways:

• email us at ptwebmaster@pollotropical.comexternal link
• call us on 866-769-7696


Adobe Portable Document Format (.pdf) adobe acrobat

A universal file format that preserves the look and layout of a printed document. These files are accessible through a free viewer published by Adobeexternal link. Select this file type if you want to print a copy of the document. For PDF accessibility options go to http://access.adobe.com/external link. Acrobat Reader has the ability to read documents aloud.

MS Word (.docx, .doc) wordt

Documents formatted in Microsoft word processing software. Download the Word Viewerexternal link

MS Excel (.xlsx, .xls) excelt

Spreadsheets formatted with Excel. Download the Excel Viewerexternal link

MS Windows Media Files (.asf, .wma, .wmv, .mp3)

A viewer for viewing these files is available from the Microsoft’s Windows Media Download Center external link. Accessibility note: In order to see the captions in Windows Media Player you will need to turn on the captions feature.

Quicktime Video Files (.mov)

Video files on the web. You must have a recent version of Quicktimeexternal link or RealPlayerexternal link to play these files. The Quicktime Player is available from Apple’s Download Centerexternal link, and RealPlayer is available from Real’s Websiteexternal link.

Real Audio/Video (.rm, .rmvb)

Audio and video files on the web. You must have a recent version of RealPlayer to play these files. The player is available from Real’s Websiteexternal link

Audio Files (.mp3)

Audio files on the web. You must have a recent version of RealPlayerexternal link or Windows Media Playerexternal link to play these files. The RealPlayer is available from Real’s Websiteexternal link and the Window’s Media Player is available from Microsoft’s Media Player Download Centerexternal link.