FAQs
We want everyone who visits the Pollo Tropical website to feel welcome and find the experience rewarding.
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No, we do not use MSG in our food preparation.
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Sign up for our loyalty program, My Pollo, to receive coupons and special offers.
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Though most restaurants are open 10:30 a.m to 12:00 a.m. times may vary. Please use the store locator feature to find out the operating times for your nearest location.
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Pollo Tropical® is a fast-growing company with many opportunities, so we are always looking for passionate people who share our love of food and our love for serving others. Search for job openings here.
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We do not offer franchises in the continental United States. We own and operate all our restaurants domestically except for certain “institutional” licensed restaurants (e.g., college campuses, airports, etc.). We do, however, offer franchises outside the United States, and you can learn more about the available markets here. Or to contact our franchising department.
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We offer delivery in select markets. Use our store locator to see if your store delivers.
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Please contact us at 866-769-7696 or using our website contact form.
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To find out more about our catering service please call 1-866-769-7696 ext. 2 or visit the catering section of our Website.
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If you received an invitation noted at the bottom of your receipt, please visit us at pollolistens.com. The invitation will have the code needed to take the survey. Please remember to complete the survey within 2 days of your visit.
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We’re serving a medley of opportunities at your local Pollo Tropical. Positions range from team members to general managers and corporate roles.