• Catering FAQs

What Is Pollo Tropical® Catering?

Pollo Tropical Catering allows you to bring our delicious signature Caribbean inspired menu to any meeting or event you may have. From small office gatherings to large weddings to massive outdoor events – Pollo Catering can be tailored to any size group.

What sets Pollo Tropical Catering apart from its competition?

Offering the absolute best possible product at a competitive price. We believe in serving only the freshest ingredients free of hormones and trans-fats. What else? Open flame grilling helps deliver our signature flavor while authentic, “made-from-scratch” entrees and side dishes highlight our freshness and commitment to quality. And having catering specialists available seven days a week ensures you never have to go without.

How do I place a catering order or get more information?

Simple. Just call our catering hotline at: 1-866-769-7696. Our catering specialists are ready and eager to assist you from 9AM to 11PM EST., 7 days a week.

Do you require any lead-times to place a catering order?

Yes. In order to accommodate your request we ask that you place your catering order at least one business day in advance. Deliveries and large parties may require slightly longer lead-times. We don’t want to make you wait, we just want to get it perfect.

Where and when can I pickup my order?

Catering orders can be picked up from any Pollo Tropical location during normal business hours — 10:30 AM to as late as 11:00 PM at most locations.

Where do you offer delivery?

Delivery is available in the following markets: Greater Orlando, West Melbourne, Jacksonville, Georgia, Tennessee and Texas locations. We require a minimum $100 order and charge a small delivery fee (oil prices!). Mileage restrictions may apply. Best thing, contact a catering specialist for more information regarding your specific needs at 1-866-769-7696.

How much Pollo should I order?

The quick answer is as much as possible. But if you want to get specific here are some recommended serving-sizes:

CHICKEN: a quarter chicken per person. (40 people = 10 whole chickens)

ROASTED PORK: a 4lb roast serves roughly 10 to 12 people.

CARIBBEAN RIBS /RIBLETS : typically, a half-rack per person.

 For more specific information check in with one of our catering specialists at 1-866-769-7696.

Do your Signature Sauces come with the order?

Absolutely. We pride ourselves on our wide selection of signature Caribbean inspired sauces and are happy to offer them to you at no additional charge. Just let us know which ones you would like to complement your order.

What extras do you provide with every catering order?

All catering packages come complete with plates, cutlery, napkins and serving utensils. Orders that include our gallon beverages will also include cups. If you require extra of any of the above – let your catering specialist know.

What methods of payment do you accept?

Cash, and most major credit cards (Visa, MasterCard, AMEX). We do not accept personal checks. For more payment information please contact one of our catering specialists at 1-866-769-7696.

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